Terms & Conditions
RETURNS & REFUNDS
ASKHOME does not offer refunds on change of mind purchases. Only faulty or damaged products may be returned and must be approved by us prior to making the return. Any returns must be made within 7 days of receiving goods at customers own expense. Goods must be returned using original courier or transport company. All items must be returned in original, undamaged packaging with discussed furniture courier. In certain circumstances we may authorize an exchange or refund. If damage is incurred by a courier in the return process, that is not an approved furniture courier, ASKHOME cannot be held liable and credit/exchange will not be issued.
All of our products are handmade by artisans in small batches in South Asia(Pakistan. India, Bangladesh) Africa and Turkey. Each piece is made of natural materials so imperfections and irregularities are to be expected however imperfections are what adds character and uniqueness to our pieces. Due to the handmade nature of the products, items may not look exactly as pictured. As wood has a natural grain throughout, each piece will have different tones and variations. Our Handicrafts are hand dyed so no two are the same.
Some of our products are sold on a pre order basis. Prior to placing your order, please ensure that you are happy to wait specified wait times for your items. Due to the current nature of shipping and logistics, there have been minor delays in getting our stock to our warehouse in the usual time frames.
For all products purchased on sale, there is a strict no returns, exchange or refund policy. All items purchased in sales are deemed as final sale. Please ensure you are happy with the item prior to purchasing.
All ASKHOME products are hand crafted so need to be looked after with the utmost care. We recommend dry-cleaning any Embroidered goods, Throws and Handicraft to extend the life. Any wood is to be wiped down with a damp cloth. Our rattan items is safe to be wiped with furniture polish and a microfiber cloth. Alternatively use a soft dry brush to remove any dirt from tough to reach areas.
All of our pendants come unwired. We highly recommend a qualified electrician install all of our pendants to ensure it is wired correctly and safely.
We highly recommend the use of a professional handyman to install all of our mirrors. Once mirror/s are delivered and signed off on by the receiver, it is then in the customers hands. We take no responsibility for any damages or breakages during mirror installations and will not refund or replace any items damaged by customers. If there are any damages to your mirror/s upon delivery, please notify us immediately.